Services & Support
Support Requests more...

You are important to us, it's our pleasure and honour to receive your comments and suggestions. We have set a high quality standard for our technical support. We aim to solve problems in days or weeks, not months. We provide support by means of electronic-mail assistance. Support is limited to recording reported problems, clarifying whether reported problems are caused by errors or defects in the licensed software, and providing work-arounds and bug fix releases. It does not include tutoring in how to design or evaluate pavements. However, we can bring you into contact with qualified engineers.

Support is provided to max. two authorised representatives per customer.

Support services are free of charge within 60 days or if annual maintenance is purchased. Otherwise we offer support services at a fixed price.

Our technical support resources include an Internet electronic mail system, World Wide Web site, newsletters, product brochures, and new releases. Our web site has product patch files, new product announcements, and contains general technical information. We do not run a telephone hotline. We run a highly efficient E-mail hotline. Please submit your support requests to the following address.


Release Notes more...

Brief descriptions about enhancements and bug fixes are listed here.

Questions and Answers (FAQ)

This page is currently being updated.

Services links

We offer the following services along with our PAVERS tools:

  • Pre-sales support : For questions about products, platforms, prices, licensing issues, evaluation kits, and on-line demos.
  • After-sales support : For assistance when using our software or if you want to submit a problem report in order to receive a bug fix or a work-around. Basic support is included during 90 days after purchase. If you require support for a longer period you will need annual maintenance.
  • Consulting : VIA Aperta offers a variety of services to help you take a proactive approach to pavement design & PCN- evaluation. In many cases, we work with the airport’s pavement management company as part of the overall program. Whatever your needs, we will help you stay ahead of maintenance  issues on your entire network of airfield pavements, new projects, remediation projects, and overlays.  If you don’t find what you are looking for please contact us for customized services.
  • Customising / Development : For adapting the standard software to your specific requirements or if you want us to develop an application for you. We undertake contracts either on time-and-material or fixed-price basis depending on the requirement.
  • Maintenance : For new releases and bug fixes to existing releases during the life cycle of your application. To receive support for your licensed products you will need annual maintenance.
  • Hotline : We do not run a telephone hotline: We run a highly efficient E-mail hotline. If you have questions about our products or if you want to submit a support request please send us a mail.
  • Impart Training on Pavers : We have a 3-day training program to sharpen your skills. Mail us for more information.