Support Requests

You are important to us, it's our pleasure and honour to receive your comments and suggestions. We have set a high quality standard for our technical support. We aim to solve problems in days or weeks, not months. We provide support by means of electronic-mail assistance. Support is limited to recording reported problems, clarifying whether reported problems are caused by errors or defects in the licensed software, and providing work-arounds and bug fix releases. It does not include tutoring in how to design or evaluate pavements. However, we can bring you into contact with qualified engineers.

Support is provided to max. two authorised representatives per customer.

Support services are free of charge within 60 days or if annual maintenance is purchased. Otherwise we offer support services at a fixed price.

Our technical support resources include an Internet electronic mail system, World Wide Web site, newsletters, product brochures, and new releases. Our web site has product patch files, new product announcements, and contains general technical information. We do not run a telephone hotline. We run a highly efficient E-mail hotline. Please submit your support requests to the following address.

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Validity and maintenance

All licenses are valid without any restriction of time (i.e. eternally). However, new versions of the software can only be obtained and put into production during the maintenance period that was established. Technical support is also limited to the maintenance period.

General license agreement

Before purchasing the software, please read the General License Agreement for Pavers ® tools

Ordering Instructions

Read more about the ordering process such as product selection, currency selection, price calculation, entering billing and licensee information, choosing payment (bank- or wire transfer), tax issues.